Welcome to Betta Heating Ltd!

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Customer Service

Shipping & Delivery

Deliveries can arrive between the hours of 8:00am and 5:00pm (unless advised by us of an earlier delivery time) on the delivery date and to the delivery address requested. In the event you (or your representative) are not there to receive the goods there may be a re-delivery charge by the transport company; this will be passed on to you. All deliveries have to be signed for as proof of receipt unless the customer gives written authorisation (before goods are dispatched) for the goods to be left without a signature - this written authorisation removes liability by the courier or BETTA HEATING for the goods after delivery. All goods leave our premises in good condition and packged correctly but if you are not satisfied with the goods on arrival DO NOT ACCEPT delivery. In any event, if you are not satisfied with the goods BETTA HEATING will need to be informed in writing, by email, fax or post within 3 working days and the goods returned in their original condition and packaging to BETTA HEATING within 7 days, otherwise you will be deemed to have accepted the goods. Shortage, damage or incorrect deliveries should be clearly stated on the signed delivery note to be returned to BETTA HEATING and BETTA HEATING notified in writing within 24 hours of delivery.

CLAIMS: No claims will be considered if goods have been partially or completely fixed or installed.

Privacy & Security

BETTA HEATING has used all reasonable endeavors to ensure the accuracy and completeness of this website. However, BETTA HEATING gives no representations,assurances, undertakings or warranties about the accuracy, correctness  or fitness for purpose regarding the site or any website referred to by them ("third party site"). BETTA HEATING accepts no responsibility  whatsoever for any reliance placed on the contents of this site.

BETTA HEATINGdoes not approve or endorse the information in any third party site. BETTA HEATING accepts no responsibility for, and therefore will have no liability in connection with any third party   site. The contents of this web site are in the copyright of BETTA HEATING. You may make copies for your personal use only. You are not allowed to copy and distribute its contents in any way without the prior consent of BETTA HEATING.

All Design, Content,Images & Text Copyright © BETTA HEATING unless otherwise stated. All Rights Reserved.

Returns & Replacements
1. Without exception no returns will be accepted after the statutory 7-day cancellation period, unless by prior agreement with BETTA HEATING.
2. If cancellation rights have not been exercised within the 7-day cancellation period, all goods returned after 7 working days will incur a 25% handling charge as well as a collection charge where applicable, unless the items are faulty in which case no charge will be made.
3. Collection can be arranged by BETTA HEATING and will be subject to a collection charge.
4. Before returning goods the customer must obtain a returns number from BETTA HEATING and quote this number when returning the goods.
Payment, Pricing & Promotions

Payment can be made by any method specified on our website. We will take all reasonable precautions, in so far as in our power to do so, to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Please note all orders on this site will be charged in pounds sterling and that prices are subject to change without notice.

Viewing Orders

Registered users of the BETTA HEATING website can view and track orders through the account management system by logging into the system using the Login & Passwords supplied during your registration phase.

Updating Account Information
 
Registered users of the BETTA HEATING website can update account information through the account management system by logging into the system using the Login & Passwords supplied during your registration phase.
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